As Communication Grows Ever More Brief, Do We Shrink Too?
By Tom Chandler on Jan 29, 2007 in Underground Entertainment
Nicholas Carr wrote an interesting piece about the desire (or demand) for brevity in the brave new Internet world (derived from a Tim O’Reilly piece, which didn’t resonate as strongly), and how the medium is damaging the message.
Both strangely echo a Michael Fortin piece about the death of the long-form sales letter (which isn’t concerned with the cultural issues).
Carr’s take is that message is being subverted by medium - that long content is falling victim to short content because the Internet machine decrees it:
And that’s the danger here. The new medium doesn’t just promote the proliferation of small pieces; it devalues the long form. In fact, it doesn’t even make room for big, extended works. It’s actively biased against them, technologically and economically. More than that, though, it both reflects and reinforces our own increasing bias against anything that requires sustained attention or contemplation. As O’Reilly writes, the short form represents “the ADD style that today’s interrupt-driven technology is driving us towards.”
The big finish?
“The medium,” writes O’Reilly, echoing McLuhan, “changes the format in which content is delivered.” In so doing, it also changes us. We’re getting smaller, too.
Read the entire post at: Nicholas Carr’s Blog: Honey, I shrunk the culture
I share some of his concerns. It’s not that short is bad. It’s that the medium is driving the message in a way that print never did, with content producers taking cues from software named “Google” instead of people named “readers.”
Carr continues:
O’Reilly notes that “small chunks” are also attractive today because they’re “modular.” They’re suited to what’s come to be called “social production,” in which a lot of people contribute a lot of chunks to create a big pile of chunks. But a big pile of chunks, whatever its merits, is different from and no substitute for a long or large work by a single hand.
It’s a dual-edged sword.
I believe that yesterday’s longer marketing conversations aren’t being shot down and left for dead, but are occurring in “chunks” over many touches (instead of one touch).
Simply put, the four-page sales letter you used to receive in the mail is being replicated in bite-sized chunks delivered over multiple contacts.
Given the hyper-linked nature of the Internet, it’s likely you’ll get a little from a search engine. A little more from an ad. A bigger chunk from a blog. And the biggest chunk from a Web site.
It’s one reason I’m a fan of engagement marketing, though that’s tangential to this discussion.
And of course, Carr isn’t concerned with commercial speech. He’s worried about the modern incarnation of what we used to call the “MTV-ing of our Youth.”
I believe he has a point. There’s no reason to be apocalyptic about something that appears inevitable, but the question remains.
Does a bite-sized attention span lead to a bite-sized intelligence?
[tags]writing, copywriting, internet, rough type, michael fortin[/tags]




I don’t know if bite sized chunks of information delivered online will lead us all to have bite sized brains but I do know that you need to stay open minded and keep adapting your marketing methods.
As a professional online copywriter I’ve worked with many different clients in many different industries.
Online the long sales letter was king for years - mimicking offline mailed sales letter - a proven format.
But the possibilities online have evolved.
There’s simply no reason to think you only have one chance to market your product to a prospect.
If you capture their contact details you can market to your prospects over and over in a whole variety of ways giving small, highly targeted chunks of information.
Online there’s no extra cost in doing this.
You can use web pages, reports, audio video, feedback forms, chat boxes, offers of free telephone consultations - the list is endless.
Online marketing as a medium is maturing and the savvy marketers are now harnessing its strengths and combining those with other forms of marketing.
No one tries to sell you a large, custom designed pool by mail.
They will come out to your property and give you a personalized quote.
But mail can be an excellent way to generate leads for the pool installer.
In the same way we need to understand and work within the limitations of online marketing and harness its incredible strengths intelligently.
Kindest regards,
Andrew Cavanagh
Andrew Cavanagh | Jan 30, 2007 | Reply
Tom, here’s an interesting new post from CodeHappy, that complements much of what you say and what I wrote about:
http://codehappy.wordpress.com/2007/01/31/the-death-of-television/
Michel Fortin | Jan 31, 2007 | Reply