Cashing In On Tragedy: How Not To Write A Press Release

I stumbled across this nightmarish press release on The Bad Pitch blog. I wish I could say I was surprised. It’s a U.S. Netcom Corp release that leverages the Virginia Tech shootings… to hawk a product.

I’d like to congratulate U.S. Netcom Corp for being the first company (that I know of) to crawl over the bodies of the slain in order to make a buck.

If you’ve got the stomach for it, here are highlights of the Press Release via the PR Newswire:

James Piatt, a student at Virginia Tech, expressed a sentiment that
continues to be repeated: “I’m outraged,” said Piatt. “And I’ll say on the
record I’m outraged that someone died in a shooting in a dorm at 7 in the
morning and the first e-mail about it came two hours later. No mention of
locking down campus, no mention of canceled classes, they just mention
they’re investigating a shooting a few hours later at 9:26am. Meanwhile,
while they were sending out that e-mail, 21 more people got killed.”

Virginia Tech President Charles Steger indicated that it would’ve been
difficult to warn every student because most were off campus at the time.

The fact is, Mr. Steger is wrong. Automated mass emergency notification
could have been used to save more than 20 lives that morning. Mass
notification should have been in place that would have given students more
than two hours warning of the events unfolding on campus, including
notification to students with cell phones who were attending classes.

Like the late-night ads say — wait, there’s more:

For $1 per student per year, services such as AllCall Notification
(http://www.usnetcomcorp.com) could have provided VT with a method of
crisis control capable of reaching every student far faster than email. It
should have been in place as part of the school’s emergency preparedness
plan.

There is a tragic lesson for every educator of every school-age
student: AllCall or other notification services can save lives. If it had
been in place at Virginia Tech, the situation could have been, and probably
would have been, much different.

I’m not wholly against discussions about what could have been done to save lives, but this is a clumsy, ham-fisted attempt to insert a product name into the discussion (before it’s even truly clear what happened).

It’s not about the tragedy or the students. It’s about the product.

That’s why sentences like “Automated mass emergency notification could have been used to save more than 20 lives” are so galling. And so damaging. I’m tempted to say this is a textbook study in marketing opportunism at its worst, but that’s a little sanitized.

It’s shameless. It’s bad marketing, and it’s shameless.

Which is exactly what I told US Netcom at the e-mail address at the bottom of their press release: jeff.warhol@usnetcomcorp.com

[tags]virginia tech[/tags]

Comments 6

  1. Peter wrote:

    I couldn’t agree more. Will send an email also

    Posted 19 Apr 2007 at 6:55 pm   (Quote)
  2. Megan Mahan wrote:

    Wow. That’s appalling. Thanks for leaving that US Netcom email address, Tom.

    Posted 23 Apr 2007 at 2:23 pm   (Quote)
  3. DIY PR Builder wrote:

    Great post Tom! People just don’t know how to write Press Releases and often take advantage of the worst opportunities. It doesn’t pay off in the long run.

    I created a Press Release Builder Tool on my site and included this post as a resource for my readers to learn from.

    Keep up the great work!

    Evan.

    Posted 05 Jun 2007 at 9:56 am   (Quote)
  4. Tom Chandler wrote:

    This is pretty much the worst case scenario in the press release world. Not only does this not pay off in the long run, it’s hard to imagine it doing anything but damage in the short run…

    Posted 05 Jun 2007 at 6:39 pm   (Quote)
  5. Bill Ricket wrote:

    Wow, great post. Our school district once tried to use the us netcom (then called phonemaster) notification service and it never worked. They always seemed to be all hype, and I guess this confirms that I should avoid us netcom / phonemaster / allcall (except of course to send them an email telling them what I think about their terrible judgment with this release).

    Posted 13 Jul 2007 at 11:09 am   (Quote)
  6. Tom Chandler wrote:

    Bill: Thanks for the additional information. Nice to know they mix poor product performance with and absolute lack of taste.

    Posted 13 Jul 2007 at 2:01 pm   (Quote)

Trackbacks & Pingbacks 2

  1. From Here’s your advice for writing effective press releases : David Airey :: Creative Design :: on 25 May 2007 at

    [...] Tom Chandler takes a look at How Not To Write A Press Release, which doesn’t need any explanation. Thanks Tom. [...]

  2. From Tips for writing effective press releases « Designtivity on 26 Aug 2009 at

    [...] Tom Chandler takes a look at How Not To Write A Press Release, which doesn’t need any explanation. Thanks Tom. [...]

Post a Comment

Your email is never published nor shared. Required fields are marked *

CommentLuv Enabled