How to Pitch New Clients, How to Pick Them, and Why You’d Want to do Either

April 21st, 2008 § 26

Say you wanted Double Chocolate Fudge ice cream, but the ice cream folks kept handing a single scoop of Mango Fruity Bubblegum across the counter.

ice cream! You’d leave and go where you got to pick the flavor, right?

So why do so many copywriters passively let the universe pick their clients for them — when they should be actively picking their own?

The Part Where I Take My Own Advice

I’ve long told my readers to pick their own clients — that waiting for clients to pick you renders your copywriting career about half as gratifying as it could be.

And no, I’m not talking about the basic marketing activities everyone does.

Instead, I’m talking about targeted pitches, where you pick the clients, projects (or causes) that interest you, and then pitch them. In a rare example of  me taking my own advice, that’s exactly what I’ve done.

How? (I lay out a six-point plan for pitching higher-value clients in this post.)

Once again, I’m firing up my favorite foot-in-the-door tactic; the lumpy mailer. I covered it in some detail in this post, but in simplest terms, I’m defining a short list of high-value prospects, and sending something fun and three dimensional (in this case, a toy).

It’s Fun. It’s Affordable. And It Works.

The lumpy mailer is designed to stand apart in a pile of mail (it’s a parcel, after all), and once opened, it delivers a fun, short, powerful message (via a drop card attached to the toy).

In this case, I sent two clients wind up chattering teeth (communications being the common thread), and customized the message for each client.

The goal here isn’t instant success. It’s to open the prospect’s door to a pitch, softening them up so my phone call isn’t a cold call.

And yes, it almost always works.

That’s not to say I always close the deal; the prospect may have little interest in what I’m offering. But the lumpy mailer demonstrates interest, creativity and yes — that I’m fun to work with.

It’s Working

The score so far? Excellent. My highest priority target received the mailer last Thursday, and sent a very promising email over the weekend (I’d planned to call this week, but now don’t have to). We meet in two weeks.

I called the recipient of the other mailer, who immediately recognized me (Oh yeah, you’re the chattering teeth marketing guy.")

While their budget doesn’t include the project I pitched, I was asked to get back in touch in two months, when the new budget would be drawn up.

Sure, the dance has just begun, but at least I’m out on the dance floor. And yes, I’ll share my upcoming lumpy mailer results with you (including the results of my engagement marketing project pitch in two weeks).

The moral? Pick your client and projects instead of letting them pick you. Years from now, you may not be any richer, but you will be a lot happier.

Keep pitching, Tom Chandler.

Writing More For Less? Maybe It’s Time to Ask For a Raise

November 28th, 2007 § 3

Years ago — when I was a little less diligent about the business side of copywriting — I wrote a healthy chunk of catalog copy for a high-tech company. I loved the gig. I loved it so much that I basically ruined the job.

chart 
What do you do when your workload goes up, but revenues don’t?

I wasn’t careful about “Project Creep” — that deadly malady where you do more work, yet don’t get paid for it.

At first, the client leaned on me for product research. Then I was asked to submit the copy in a specific database format. Not hard, but it was time consuming.

They were a great client, and I was happy to accommodate them. Yet, three catalog cycles down the road, I noticed my time on the project was up 30% (yes, I used to track my time).

The added workload started to grate a little.

For two more months I waffled. Then the client resolved the issue for me — a larger company bought them and brought the catalog in-house.

Whew! Problem solved, right?

Sadly, you can’t rely on your clients to get acquired when you really need them to.

It might have been better if I had simply faced up to the problem.

What To Do?

Don’t let these things fester. Something as simple as “I enjoy the product research and I’m glad I can streamline your process with the database, but both consume a fair amount of time. Is there any way I can help that’s not as time consuming, or should I just add $XXX to each invoice?”

(Hint: Don’t ever complain; state the problem and offer alternatives that work for you. Remember — you don’t create problems for your client, you solve them.)

The Renegade Writer Gets It

I was getting ready to post this article when I saw the following challenge from the Renegade Writer blog. It made me smile:

Go ahead, I dare you: This week, ask at least one editor for a raise.

If you’ve been working with a magazine for a while, it may be time to ask for more money. I usually say something like, “I’ve written articles for your last six issues, and you and your readers seem to like my work. Can we talk about bumping up my payrate?” In many cases, your editor will go to bat for you with whoever it is that controls the money. The worst that can happen is they say no, but the best that can happen is that you walk away with more money in your pocket!

We’re coming to the end of 2007, and if you’ve been writing a project for more than a few months (or even a few years), maybe it’s time to ask for a raise.

That’s especially true if you’re doing more work. And not getting paid for it.

Keep writing, Tom Chandler.

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